Your device is presenting battery issues and you want a quick remote fix? Don't sweat it! Our technical experts have compilated a list of solutions so you can use it with no further problems.
1/3 - Check your battery health
Not all Android devices display this information, so this guide is for iOS users only.
iOS devices only
- Click Settings > Battery > Battery Health
- Check the percentage (%) next to “Maximum Battery Capacity”
- If the capacity is 80% or above your battery is in good health
Keep in mind that when your battery is replaced by someone outside of Apple, your phone will show a notification that reads “Unknown part” or “Warning message.” Don’t panic — this is completely normal and does not affect your device’s performance. Learn more
2/3 - Update your Software
Do it directly on your smartphone!
- Back up your device with iCloud or on your computer
- Plug your device into a power source and make sure you’re connected to Wi-Fi
- Go to Settings > General > Software Update
- You may see two software updates, pick the one you want to install
- Go to Settings > System > System update
- You’ll be able to see your update status — follow the steps that appear on the screen
3/3 - Some tips for preserving your battery for longer
There are several best practices that can extend your device’s battery life and help the charge last longer. We’ve gathered some simple tips to help you improve your battery’s performance so that you get the most out of your phone!
Take care of your battery
Keep it cool
Stay away from situations that can cause your device to overheat — this is particularly important when it’s fully charged. Your battery will run out a lot faster when it’s hot out, even if you aren’t using it!
Optimize your settings to save your battery
You can adjust the following settings on most smartphones:
- Change your auto-lock settings so that your screen turns off sooner when you aren’t using it
- Dim the screen
- Set the brightness to automatically change in different lighting
- Turn off all sounds or vibrations, including your keyboard
- Leave your most-used apps open at all times
- Reduce the usage of apps that consume a lot of battery
- Turn on Low Power Mode or Power saving mode
- Delete any apps you no longer use
Charge for what you need
Contrary to popular belief, phone batteries don’t need to be charged to 100%.
- Don’t leave your device without a charge for too long
- Don’t charge your phone at 100%, unless absolutely necessary
- Don’t allow your battery to get to 0% and turn off
- Ideally, your phone should always be charged between 20% and 80%
- Prioritize small charges — 20% at a time multiple times a day is best
General tips for a healthy battery
- Consistently update your apps
- Keep your software updated to the latest version at all times
Still no luck?
Here's what you can do:
- If you haven’t contacted Back Market Customer Care, now is the time.
- If you have already opened a service request with us and your device needs to be returned for repair, follow the return instructions and use the return label you’re provided with.