Your device has an issue with one or several of its buttons and you are wondering how to solve this issue quickly from the comfort of your house ? We have gathered a small list of manipulations that might help you do just that.
1/2 Check your case or protective film
Remove any protective film or case to determine whether they are blocking one or more buttons.
2/2 Check for any dirt or debris
A lot of times dirt and gunk are the cause of a faulty button. Check for signs of dirt or debris around the buttons and gently clean them with a soft cloth. Always opt for a soft cloth as this will prevent any damage. Other types of fabrics can be too harsh to use on your phone.
|Dirty Silent Switch||Clean Silent Switch|
Still no luck?
Here's what you can do:
- If you haven’t contacted Back Market Customer Care, now is the time.
- If you have already opened a service request with us and your device needs to be returned for repair, follow the return instructions and use the return label you’re provided with.