Your device doesn't catch the network and you are wondering how to solve this issue quickly from the comfort of your house ? We have gathered a list of manipulations that might help you do just that.

 

Useful manipulations

1. Check for sim card issues
2. Reset your network
3. Update your device to the latest software version
4. Restore your device to factory settings

 

1/4 Check for sim card issues

For all devices

• Make sure your wireless network provider plan is active
• Restart your device (iPhone, iPad, or Samsung phone)
• Check if there is any network provider settings update:
  • Go to Settings > General > About 
  • If an update is available for you a prompt will show up, select “OK” or “Update”
• Remove your SIM card from the SIM card tray using a paper clip or a SIM-eject tool and then reinsert it, being careful to close it — if you’re using a SIM tray from a different device, that could be the issue
• Try another SIM card:
  • If you don't have one handy, go to your provider's store to test one — you may just need to replace your SIM card

 

 

 

2/4 Reset your network

iOS devices

Check your coverage

• Make sure you’re located in an area with mobile network coverage — some providers have limited coverage
• Try turning your mobile data off and then turn it back on:
  • Go to Settings > Cellular or Mobile Data
  • If you're an iPad user, you may see Settings > Mobile Data
• If you’re abroad, make sure you have data roaming: 
  • Go to Settings > Mobile Data > Mobile Data Options > Data Roaming and then enable it

Try resetting your network

• To do so, go to Settings > General > Transfer or Reset [device] > Reset > Reset Network Settings.
• Keep in mind that this will also reset any saved Wi-Fi networks and passwords, data settings, and the VPN and APN.

 

 

Check your coverage

• Make sure you’re located in an area with mobile network coverage — some providers have limited coverage
• Turn the "Mobile Data" option off and then turn it back on: 
  • Go to Settings > Mobile Data Network > Mobile Data

Try resetting your network

• Go to Settings > General > Reset > Reset Network Settings > and click “Reset settings.”

 

3/4 Update your device to the latest software version

iOS devices

Do it directly on your smartphone!

• Back up your device with iCloud or on your computer
• Plug your device into a power source and make sure you’re connected to Wi-Fi
• Go to Settings > General > Software Update
• You may see two software updates, pick the one you want to install

 

 

Android devices

• Go to Settings > System > System update
• You’ll be able to see your update status — follow the steps that appear on the screen

 

4/4 Restore your device to factory settings

 

 

With a computer:

• If you have a Mac with macOS Catalina or later, open the Finder app 
• If your Mac has macOS Mojave or earlier, or your device is a different PC, open the iTunes app
• Connect your smartphone to your computer
• If you see a pop-up message that asks for a passcode or reads “Trust This Computer,” follow the instructions that appear on the screen
• Select your smartphone when it shows on your computer or laptop
• Click “Restore [device]” — if you’re still logged into Find My make sure that you sign out first
• Select “Restore” once more to confirm
• Your computer will erase your phone and install the latest version of iOS, iPadOS, or iPod software
• After your phone is restored to factory settings, it will automatically restart

 

 

Android devices

• Back up your data first!
  • Go to Settings > Google > Backup
  • You may also see Settings > Backup
  • If you don’t see either, contact the manufacturer for help
• To force restart, go back to Settings and then click “Factory Data Reset”
• Enter your security credentials if prompted
• Click “Delete all” and follow the instructions to reset your device

 

 

Still no luck? 

Here's what you can do:

• If you haven’t contacted Back Market Customer Care, now is the time.
• If you have already opened a service request with us and your device needs to be returned for repair, follow the return instructions and use the return label you’re provided with.