Your device doesn't turn on anymore, and you are wondering how to solve this issue quickly from the comfort of your house ? We have gathered a list of manipulations that might help you do just that.

 

Useful manipulations

1. Check your charger and cable
2. Clean your charging port
3. Force your device to restart
4. Restore your device

 

1/4 Check your charger and cable

For all devices

Follow the steps below to check your phone charger.

Plug your phone into a power source

• Connect your smartphone to your USB cable — remember that Back Market doesn’t provide chargers anymore
• Plug it into one of these power sources:
  • Wall power socket
    • Plug your charging cable into a power adapter, then plug it into the wall
  • Try using your computer
    • Plug your charging cable into a USB 2.0 or 3.0 port on a computer or laptop — make sure the computer is on

If your phone charges very slowly or doesn’t charge at all

• Double-check that your USB adapter and charging cable aren’t damaged — you should never use damaged accessories 
• Make sure that your USB wall adapter, cable, and plug are firmly in place and are plugged into a working outlet
• The issue could stem from a faulty socket — try a few different outlets
• Check that there isn’t any debris blocking the charging port at the bottom of your smartphone, then try plugging your charging cable again — if it still isn’t working your charging port probably needs to be replaced
• Allow your phone to charge for at least 30 minutes

Your iPhone is charging ✅	Your iPhone is not charging ❌
Charging port clean ✅	Charging port obstructed ❌

 

2/4 Clean your charging port (if needed)

For all devices 

The best tool to clean your device’s charging/headphones port is a toothpick! Carefully insert it into the port and gently move it along the interior. Remove the toothpick after you’ve gone over it once to check for any debris. Wipe it off using a paper towel or cloth and then repeat the process until the toothpick comes out clean.
 

3/4 Force your device to restart

iOS devices

Force restart your iPhone with Face ID:

• iPhone 8, SE, X, or later: 
  • Press the volume up button and rapidly release it and then do the same with the volume down button
  • Press and hold the side button
  • Release the button when you see the Apple logo pop up

If your iPhone doesn’t have Face ID:

iPhone 7:

• Press and hold the Sleep/wake button and the volume down button at the same time
• Release the buttons when you see the Apple logo pop up

iPhone 6s or iPhone SE (1st generation only):

• Press and hold the Sleep/Wake button and the Home button at the same time
• Release the buttons when you see the Apple logo pop up

 

 

Android devices

To force restart your Android smartphone, press and hold the Power key and the Volume down key for 7-10 seconds.

4/4  Restore your device

For iOS devices

With a computer:

• If you have a Mac with macOS Catalina or later, open the Finder app 
• If your Mac has macOS Mojave or earlier, or your device is a different PC, open the iTunes app
• Connect your smartphone to your computer
• If you see a pop-up message that asks for a passcode or reads “Trust This Computer,” follow the instructions that appear on the screen
• Select your smartphone when it shows on your computer or laptop
• Click “Restore [device]” — if you’re still logged into Find My make sure that you sign out first
• Select “Restore” once more to confirm
• Your computer will erase your phone and install the latest version of iOS, iPadOS, or iPod software
• After your phone is restored to factory settings, it will automatically restart

 

 

Android devices

• Back up your data first!
  • Go to Settings > Google > Backup
  • You may also see Settings > Backup
  • If you don’t see either, contact the manufacturer for help
• To force restart, go back to Settings and then click “Factory Data Reset”
• Enter your security credentials if prompted
• Click “Delete all” and follow the instructions to reset your device

 

 

Still no luck? 

Here's what you can do:

• If you haven’t contacted Back Market Customer Care, now is the time.
• If you have already opened a service request with us and your device needs to be returned for repair, follow the return instructions and use the return label you’re provided with.