Your device has a display issue and you are wondering how to solve this issue quickly from the comfort of your house ? We have gathered a list of manipulations that might help you do just that.

 

Useful manipulations

1. Adapt the Brightness & Color of your screen
2. Reset auto-brightness settings
3. Force your device to restart
4. Reset all settings

 

Information:

 Below are some things that you should NEVER do:

• Leave your device in your car when it’s hot outside
• Keep your phone in direct sunlight for too long
• Use features like GPS, navigation, augmented reality apps, or games in particularly hot conditions or in direct sunlight for long periods

My phone heats up when certain features and apps are running, is this normal?

Don’t worry, this is totally normal! Your device can become warmer than usual when you:

• Set it up for the first time
• Restore it after a backup
• Use it while it’s charging
• Charge it wirelessly
• Use apps that require a lot from your phone such as augmented reality apps and games with intense graphics
• Use your hotspot
• Stream videos, especially in high quality

 

 

1/4 Adapt the Brightness & Color of your screen

iOS devices

Set the brightness in Control Center

• How to access Control Center:
  • On an iPhone 8 or earlier or an iPod touch, swipe up from the bottom of your screen
  • On an iPhone X or later, or an iPad with iOS 12 or iPadOS, swipe down from the top right corner of your screen
• Adjust the brightness to your preference by dragging the bar up or down 

 

 

Set the brightness and color temperature to your preference in Settings

• Go to Settings > Display & Brightness
• Drag the slider left and right to adjust the brightness
• Here you can also turn on other options such as Dark Mode, True Tone, and Night Shift
  • Dark Mode: Gentle and easy on the eyes. Dark Mode makes use of a dark color scheme that works with your device’s apps as well as third-party ones.
  • True Tone: Your default bestie! True Tone adjusts the color and intensity of your screen based on ambient light. In other words, when you’re in a dark place the screen will brighten, and when you’re in a bright place, the screen will dim.
  • Night Shift: On the warmer end of the spectrum, Night Shift is also easy on the eyes. You can enable it by going to Settings > Display & Brightness > Night Shift. Here you’ll find the color-temperature slider.

 

 

Android devices

• Go to your Settings > Brightness and then drag the bar left and right to adjust the brightness
• Click "Automatic" if you want the brightness to adjust automatically based on ambient light
• Select "Darktheme" to select black as your default color theme
• Select "Comfort" or "Color" and choose your preferred screen settings

 

2/4 Reset auto-brightness settings

 

You can turn the auto-brightness feature on and off by going to Settings > Accessibility > Display & Text Size.

If you want to reset its settings, turn off auto-brightness and then back on!

 

 

3/4 - Force your device to restart

iOS devices

Force restart your iPhone with Face ID:

• iPhone 8, SE, X, or later: 
  • Press the volume up button and rapidly release it and then do the same with the volume down button
  • Press and hold the side button
  • Release the button when you see the Apple logo pop up

If your iPhone doesn’t have Face ID:

iPhone 7:

• Press and hold the Sleep/wake button and the volume down button at the same time
• Release the buttons when you see the Apple logo pop up

iPhone 6s or iPhone SE (1st generation only):

• Press and hold the Sleep/Wake button and the Home button at the same time
• Release the buttons when you see the Apple logo pop up

 

 

Android devices

To force restart your Android smartphone, press and hold the Power key and the Volume down key for 7-10 seconds.

 

4/4 Reset all settings

iOS devices only

• Go to Settings > General > Transfer or Reset iPhone > Reset All Settings
• This only resets your settings, you don’t have to worry about losing any data

 

 

 

Still no luck? 

Here's what you can do:

• If you haven’t contacted Back Market Customer Care, now is the time.
• If you have already opened a service request with us and your device needs to be returned for repair, follow the return instructions and use the return label you’re provided with.