Here are the most frequently asked questions on this topic:
Q. In which cases can I get a refund?
You’re free to change your mind about your order for any reason and cancel or return it within the first 30 days of receiving it. See our Terms of Service for full details.
If the seller is unable to repair or replace your item, they’ll automatically refund you.
Q. I was told the item is out of stock, but I see the same model for sale on Back Market, what’s up with that?
Back Market is a marketplace which means it’s a platform where various refurbishment businesses sell their inventory. Back Market doesn’t possess the items sold on the website and app. So, the model you see may be exactly the same, but sold by a different seller than the one you originally bought yours from.
Rest assured, you can contact us anytime if you’re not satisfied with how the seller handles your claim. Just click on the "SOS" button at the top right corner of your conversation with the seller. If you don’t see this button, contact us here.