Here are the most frequently asked questions on this topic:
Q. What’s the refund procedure if I paid with a credit or debit card?
The amount to be refunded will be transferred back to the account you used for the initial purchase.
Q. How long will it take to see the money in my account?
It can take up to 5 business days. Processing time depends on your method of payment and bank. Unfortunately, Back Market doesn't have control over this.
Q. What if I don't see the money in my bank account?
If you’re sure you’ve been refunded and have taken into account the processing time for your payment method, we’re happy to help you figure things out. See the article “Where's my refund?” to help you find your refund.
Rest assured, you can contact us anytime if you’re not satisfied with how the seller handles your claim. Just click on the "SOS" button at the top right corner of your conversation with the seller. If you don’t see this button, contact us here.