Here are the most frequently asked questions on this topic:
Q. What’s the refund procedure if I paid with a credit or debit card?
The amount to be refunded will be transferred back to the account you used for the initial purchase.
Q. How long will it take to see the money in my account?
It can take up to 5 business days. Processing time depends on your method of payment and bank. Unfortunately, Back Market doesn't have control over this.
Q. What if I don't see the money in my bank account?
If you’re sure you’ve been refunded and have taken into account the processing time for your payment method, we’re happy to help you figure things out. Please contact Back Market Customer Care by logging into your Back Market account > My orders > Ask for help.