Here are the most frequently asked questions on this topic:
Q. What is the refund process if I paid with PayPal?
In case of a refund, the amount refunded will be directly transferred back to the PayPal account you used to make the purchase.
Q. How long will it take to see the money in my account?
It can take up to 5 business days. Processing time depends on your method of payment and bank. Unfortunately, Back Market doesn't have control over this.
Q. What if I don't see the money on my PayPal account?
On rare occasions, technical errors can happen during the refund process. If after 5 business days, you still don’t see your refund show up in your PayPal account, please reach out to us via this form, and we’ll see that you’re refunded right away. Please don’t forget to include your order number and the amount of the refund so we can solve this for you as quickly as possible!