Most of us touch the screens of our various devices hundreds of times per day. Combined with the delicate nature of screens, it's no surprise that touchscreen issues are one of the most common you might have with your device. But the touchscreen not working isn't always the result of a hardware failure. If your touchscreen isn't working properly, there are often a few things you can try in order to fix it.
Before we go a bit deeper into the subject, remember that things can change pretty fast in the world of tech. If you can't find what you need in our FAQs, please reach out to your seller at any time to get more information. You can reach them by logging into your Back Market account > My Orders > Ask for help.
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The most common cause of vertical lines on your device’s screen is damage to the device itself. It usually means that your device’s LCD (Liquid Crystal Display) is damaged or its ribbon cables are bent. Most of the time, this type of damage is caused by your device taking a hard fall.
If your lock screen has the “Zoom Out” feature enabled. Just double-tap your screen with three fingers to turn it off.
Screen flickering problems can be caused by an app, software, or damage. If you’ve added a new app, uninstall it to see if the flicker improves. If your device has taken a tumble, the device itself is damaged.
A completely dark screen sometimes means there’s a hardware issue. Occasionally, a software crash can cause your device to freeze and turn dark. First, try turning your device off and on. If that doesn’t fix the issue, is there a new app that you’ve recently added to the device? Try removing and reinstalling it.
Sometimes the problem with your screen can be solved by doing a simple “soft reset” rather than a hard reset that risks wiping all of the data off your device. Just follow the instructions at these links to perform the forced restart (soft reset).
Please note: if you can’t find your specific item here, visit the manufacturer’s website for more information.
The touchscreen isn’t working
This is often due to the natural oils that our hands produce. But whether or not your fingers are the culprit, here are some basic things to try:
- Clean the screen with a lint-free cloth
- Restart your device
- Remove your case or screen protector
- Make sure your hands are clean and dry
- Don’t use gloves or mittens
If you’ve already tried these basics and the touchscreen still isn’t working, this article has some more advanced ideas for fixing the touchscreen on different devices.
3D touch doesn’t work
This often requires a quick setting change and a device restart:
- Open Settings > General > Accessibility > click 3D Touch and turn off the switch
- Restart your device
- After the restart, turn on 3D touch again by following the above steps
If that doesn't work, try the following:
- Adjust 3D Touch Sensitivity
- Settings > General > Accessibility > 3D Touch > drag the slider towards left or right to adjust the sensitivity
- And yes, make sure your screen protector isn’t too thick.
If you continue to have issues, please reach out to the seller for more help!