Your iPhone / iPad is not in the right language or the keyboard is not the right one (for example AZERTY instead of QWERTY)
- Go to Settings
- Then in General
- Then click on Keyboard
- Click on Keyboards again
- Click on Add New keyboard
- Select the keyboard you want to add
- To change the keyboard, in an editing screen, touch the globe icon 🌐 for a few seconds.
- Click on the keyboard you want to use.