The Protection Plan you bought has your device covered in the following situations:
For the 13-month Protection Plan:
On top of the 13 months of coverage for drops, spills, and cracked screens from normal use, you also benefit from 1 additional month of coverage after the warranty expires.
For the 24-month Protection Plan:
On top of the 24 months of coverage for drops, spills, and cracked screens from normal use, after Back Market's 1-year warranty expires, you benefit from 1 additional year of coverage.
To file a claim with Asurion
- Sign in to asurion.com/backmarket
-
You can locate your purchase with your mobile number, email address, or your Protection Plan order number which is located in your purchase email from Asurion.
-
If you're having trouble finding your Protection Plan, you can easily file a claim by calling Asurion directly at (866) 550-0733. They're available from Monday-Friday 7:00 AM-10:00 PM CST; and Saturday-Sunday 8:00 AM –5:00 PM CST.
-
-
Once you're on the Asurion platform, you can view your protected devices in the "Products" dashboard. Select the item you need help with.
-
Select "Start a Claim" and voilà — you've officially filed a claim with Asurion!
Still need help with your Asurion Protection Plan?
Contact Asurion by visiting this page or by calling them at: (866) 550-0733.
Take action with your Protection Plan: