Cracked your screen? Dropped your phone in the pool?
Remember that Asurion Protection Plan you bought for your device?
Well, they've got you covered! We chose to partner with Asurion to make sure that no customer gets left behind. In addition to the 1-year warranty provided by Back Market, if you damage your device or start to have problems with it after Back Market's 1-year warranty expires, you can depend on Asurion to help.
To file a claim with Asurion
- Simply sign in to hiclyde.com
- You received an email from Team Clyde (email@example.com) when you first ordered your Protection Plan
- If you can find it, go back to this email and file a claim directly through it by clicking on the blue button
- If you can’t find the email, you can sign in directly through their website (hiclyde.com) or call their toll-free number (866) 550-0733 for support after ordering your device with the Protection Plan, which automatically linked to the Clyde platform
- Once you're in the Clyde platform, you can view your protected devices in the Products dashboard
- Click on "View Product" under the product you need help with:
- Click on "File a Claim" and voilà — you've officially filed a claim with Asurion!
Still need help with your Asurion Protection Plan?
You can also contact Asurion directly by calling them at (866) 550-0733 or by visiting this page.
Take action with your Protection Plan:
To view the Terms and Conditions, please click here.
To learn more about our partnership with Asurion, feel free to read on.