Cracked your screen? Dropped your phone in the pool?

Remember that Asurion Protection Plan you bought for your device? 

Well, they've got you covered! We chose to partner with Asurion to make sure that no customer gets left behind.

For the 13 month Protection Plan:
On top of the 13 months of coverage for drops, spills, and cracked screens from normal use, you also benefit from 1 additional month of coverage after the warranty expires.

For the 24 month Protection Plan:
On top of the 24 months of coverage for drops, spills, and cracked screens from normal use, after Back Market's 1-year warranty expires, you  benefit from 1 additional year of coverage.

To file a claim with Asurion

1. Simply sign in to asurion.com/backmarket.
   
   
   
   • You can locate your purchase with your mobile number, email address or your Protection Plan order number that is located in your purchase email from Asurion.
     
     
   • If you're having trouble finding your Protection Plan, you can easily file a claim by calling Asurion directly at (866) 550-0733. They're available from Monday-Friday 7:00 AM - 10:00 PM CST; and Saturday-Sunday 8:00 AM – 5:00 PM CST.
   
   
   
2. Once you're in the Asurion platform, you can view your protected devices in the Products dashboard. Select the product you need help with.
   
   
   
   
3. Select on Start a Claim and voilà — you've officially filed a claim with Asurion!
   
   

Still need help with your Asurion Protection Plan?

You can also contact Asurion directly by calling them at (866) 550-0733 or by visiting this page.

Take action with your Protection Plan:

• Save your receipt
• Start a claim
• Track an open claim
• Manage your protection

Click here to review Asurion's Protect Plan Terms and Conditions.

To learn more about our partnership with Asurion, feel free to read on.

Need help?

To contact the seller, log into your Back Market account, go to your orders, and select Get help.