When a payment or refund has been issued directly to your customer account it will appear in your Back Market Wallet. From here you can transfer it to your personal bank account by following these steps:
Step 1. Sign in to your Back Market account
Step 2. Select the “Other” tab from your account or click here
Step 3. From here, you can see your wallet and select “Transfer my balance to my bank account.” (If you can’t see your wallet here no money has been issued to your account.)
Step 4. Enter your personal info and bank details and initiate the transfer.
Step 5. Your Back Market Wallet balance will go to zero, and the money will appear in your bank account within 5 business days maximum.
Step 6. After you have initiated the transfer you can select “Follow your payment on Hyperwallet Pay Portal” to view the status of your transfer or to add your personal info and bank details if you haven’t done so already. This info is required to trigger the transfer.
Please note that your Back Market Wallet is currently only accessible through the website and not through the app.