We know that refurbished devices are a hot ticket item. That's why we have an added layer of security with our fraud detection partner.
In rare cases, legitimate purchases may be canceled if the system thinks it is too risky. In that case, you may see a hold on your card that disappears within 72 hours (it can take longer depending on your bank though!). If there is no order in your account by then, it didn't go through.
Don't panic. After validating your basket, two situations are possible:
A. Your order is immediately validated 😸
An order confirmation email will be sent to you within a few minutes to confirm that your purchase has been taken into account.
In this email will be present your order number which must be kept.
It is therefore important to check your mailbox and junk mail (spam) if you do not see this mail.
B. You must finalize your order
Don't worry, everything's fine! ✌
Following the payment made by credit card and because our site is secure, the payment page after validation of your basket has given way to the control page of your bank.
At this stage, your bank will ask you to authenticate yourself to secure your purchase and thus, trigger your order.
The authentication system is determined in advance by your bank. It is very common for this system to involve the authentification of your payment.
However, if you have another authentication system, don't worry.
If necessary, you can contact your bank advisor 🐱🏍