Okay, so you just realized you provided the incorrect address for your order. You need to change it, and we want to help!
Our sellers move fast and use an automatic shipping process, so once an order is placed, they’re usually already working to get it shipped. However, there are still solutions. In most cases, the best thing to do is cancel your order then place another order with the correct address.
Pick one:
My order hasn't been validated by the seller
My order has been validated by the seller
If your order hasn’t yet been validated by the seller, it's a lot easier to cancel:
- Sign in to your Back Market account
- Go to the My Orders page
- Scroll down to the order number you want to cancel and click on the “Cancel my order” button
If your order has been validated by the seller, you’ll need to request a cancelation:
- Sign in to your Back Market account
- Go to the My Orders page
- Scroll down to the order number you want to cancel and click the “Ask for help” button
- Click on “I want to cancel/return my order”
- Give your reason for cancelation
- Pick your preference (refund or exchange)
- Wait 1 business day for confirmation from the seller
