Yikes! You just realized the address you provided for your order isn't right and you need to change it. It's tricky, but sometimes (with great timing) it can be done.
Once you place an order, most likely the seller is already working to get it shipped out. Our sellers work quickly and have automatic shipping processes, so for most cases, the best thing to do is to cancel your order then place another order with the correct address.
If your order has not yet been validated yet by the seller, it's a lot easier to cancel your order:
- Sign in to your Back Market account
- Go to the 'My Orders' page
- Scroll down to the order number you wish to cancel and click into the 'Cancel my order' button
* If your order has been validated by the seller, you will need to request a cancelation of your order with the seller:
- Sign in to your Back Market account
- Go to the 'My Orders' page
- Scroll down to the order number you wish to cancel and click the 'Ask for help' button
- Click on 'I want to cancel/return my order'
- Give reason for cancelation
- Pick your preference (refund or exchange)
- Wait 24 business hours for confirmation from the seller
