If you realize that the address you provided is incorrect or if you need to adjust it - then it's a little tricky on Back Market.
Our sellers have likely already started to work on your order so the best thing to do is to request to cancel and then place another order with the correct address.
If you need to cancel your order:
- Sign in to your Back Market account.
- Go to the "My Orders" page.
- Scroll down to the order number you wish to contact your seller for and click into the "Ask for help" button.
- Click on "I want to cancel/return my order".
*Please note that by doing this, your order is not automatically canceled and you need to receive confirmation from the seller first.*
If you have already received your order and want to return it please click here.