Our sellers move fast and use an automatic shipping process, so once an order is placed, they’re usually already working to get it shipped. However, there are still solutions. In most cases, the best thing to do is cancel your order then place another order with the correct address. Here’s how to go about canceling, depending on the status of your order.
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My order hasn't been validated by the seller
My order has already been validated by the seller
I’m having trouble verifying the address I entered
I’m having trouble entering my address
My order hasn't been validated by the seller
You can tell the seller hasn’t validated your item if its status is simply “Paid” on your Back Market account.
To check, just log in to your Back Market account > “My orders”.
If your order hasn’t been validated, select “Cancel my order”.
My order has already been validated by the seller
You can tell your order has already been validated by the seller if its status is “Ready to ship” or “Shipped”.
To check, just log in to your Back Market account > “My orders”.
If your order has been validated by the seller, you’ll need to request a cancellation:
- Sign in to your Back Market account > “My orders”.
- Find the order you want to cancel and select the “Ask for help” button.
- Select “I want to cancel/return my order”.
- Give your reason for cancellation.
- Pick your preference (refund or replacement).
- Wait 1 business day for confirmation.
I’m having trouble verifying the address I entered
You can check what address is entered by logging in to your account > “My profile”.
I’m having trouble entering my address
As you type in your address, you may see two drop-down menus appear to automatically complete it. Please either type your address manually or use the address from the longer drop-down menu to avoid getting the error message below. Don't forget, always double-check that you've selected the correct address if you're using auto-fill!
Signature requirements
Please note that occasionally, a signature is required for deliveries. This safeguards your purchase and ensures that the item is successfully delivered to you.