Yes, yes, and yes. You can trade in a non-functional device, just check the “no” box when assessing its condition.
If your smartphone or tablet does not meet all the conditions below, we consider it to be non-functional and you must check “no” during the assessment:
- It turns on, turns off, and charges
- The screen, battery cover, and back of the body all fit as intended
- It has a battery (not swollen), cover, and SIM card slot and tray are intact
- The Touch ID/Face ID works
- It has not been damaged by liquid
- The Wi-Fi, Bluetooth, and cellular data network connection are all functional
- The microphone, cameras, and speakers work
Turns out, there’s an easy way to check all of that
Download the Back Market app and go to “Check your device’s functionality” from the home screen. This diagnostic tool will allow you to check the functional status of your smartphone or tablet. Available on the Play Store and App Store.
Don’t forget to disconnect your personal accounts from any non-functional device
Even if your smartphone or tablet does not turn on anymore, you must disconnect your personal account (iCloud or Google). More details:
How do I disconnect or remove my Google account?
How do I disconnect or remove my iCloud account?
Sometimes life gets a little salty with your device
If you’ve declared your device to be in working condition, but it has since deteriorated, you have 2 options:
- Don’t send your device yet. Instead, go through the BuyBack assessment again and specify that your device is not functional.
- Send your device and the buyer will propose an updated offer based on its condition. If you don’t like the counteroffer, the refurbisher will send your item back to you for free.
Got old tech to trade in? Take BuyBack for a spin