Oh no! We hate when that happens. 😖 Not to worry—we've got you.
To report a defect(s) to the seller, follow the instructions here:
How do I contact the seller(s) on my order?
Leave a detailed message communicating ALL the defective issues for the device (don't leave anything out!). 💬
The seller will respond to you within 1 business day, and they are required to provide you with a pre-paid return label.
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You can also contact the seller directly by logging into your customer account.
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