Oh no! We hate when that happens. 😖 Not to worry—we've got you.
To report a defect(s) to the seller, follow the instructions here:
Leave a detailed message communicating ALL the defective issues for the device (don't leave anything out!). 💬
The seller will respond to you within 1 business day, and they are required to provide you with a pre-paid return label.
You can also contact the seller directly by logging into your customer account.