So you've just received your order, but you’re not happy with it. We’re sorry about that, and we want to help make it right. Here’s what to do.
Contact Back Market Customer Care
You can contact Back Market Customer Care by logging in to your Back Market account > My orders > "Ask for help".
If possible, provide photographs of your item(s) to support your claim.
- Be as clear as possible when communicating your issue(s).
- If it turns out that an error has been made, we'll send you a return label so you can send your item back for a replacement.
- If the item is no longer in stock, you'll receive a refund.
Please allow for 1 business day for Back Market Customer Care to respond to your message.