Our warranty covers any malfunction of the phone independent of your use (touch-sensitive malfunction, battery failure, pushbuttons, etc.).
If you lose, drop/break the phone or if it is oxidized (water damaged), the Back Market warranty will not apply.
The opening of the product, repair or diagnosis by a third party (other than the seller) is also a warranty exclusion clause. 🚨
Thus if a malfunction has occurred to your product but it has been broken/oxidized/opened by a third party or shows signs of impact due to a fall or impact, the warranty will no longer apply and the seller will not be required to take charge of your after-sales service request.
- In addition, it's important to note that waterproofing is rarely maintained on refurbished products.
- During the refurbishing process, devices are opened so that tests can be carried out on the product, which is why sealing is not guaranteed for the refurbished products sold on the Back Market. ⛵
If you find that the seller is not complying with Back Markets' Terms and Conditions or the sales contract related to your order, do not hesitate to contact us at firstname.lastname@example.org.
A Back Market Customer Champion will investigate the case you have open with the seller in the service interface and will work to close the ongoing dispute.