You can report a defect to Back Market Customer Care by logging in to your Back Market account > My orders > "Ask for help".
Upon receiving your order, we ask our Backers (that's you!😁 ) to test all the features of the product within 30 days. This period, corresponding with the 30-day return period, allows you to request a refund from the seller if you are not satisfied with the product or if you have simply changed your mind.🤔
If an issue with your device occurs after the 30-day return period, don't worry; your order is covered by our 1-year warranty, or more if the seller offers an extended warranty. In order to solve your problem, you will have to reach out to Back Market Customer Care by logging in to your account > My Orders > "Ask for help".
To speed up the process of getting your replacement, we encourage you to follow these steps:
- Be as detailed as possible when describing the problem you encountered, including the various tests you have performed.
- If possible, take a video or photo when you encounter the problem and attach it to your message to Back Market Customer Care so we can work with the seller to resolve your issue(s).
Once the request is submitted, Back Market Customer Care will give you instructions and/or details within 1 business day to arrange for your request to be processed.