*This article may no longer be valid due to the current situation, more info on this article about COVID-19*
You feel helpless and don't know how to return your order? Nothing could be easier!
First, you will need to log in via your customer account.
What is the reason for your return?
- Money-Back Guarantee (withdrawal): if you have changed your mind after receiving your device and wish to return it to the seller (30 days to return to seller).
- if there is a problem with the device, the return is handled by the seller.
- I received a defective/broken device
- I received the non-compliant order
- I received an incomplete order
Need help clarifying all these terms? 🦍
- Withdrawal (change of mind): you have changed your mind after receiving your product and wish to return it to the merchant (Money-back guarantee is 30 days).
- Defective / broken: your product has a defect visible to the naked eye and/or does not correspond to the grade you ordered.
- Non-compliant: the product delivered does not correspond to the product presented on our site (differences in technical characteristics, colors, operation).
- Incomplete / missing one or more parts of your product and/or accessories to your product are missing.
- Warranty: A problem that occurs within the warranty period (1 year).