I can't log in to my Back Market account

This article helps you regain access to your Back Market account when you're unable to log in. Back Market is a marketplace for refurbished electronics, and your account is required to place orders, track shipments, and manage your purchases.

Use this article if you:

• Forgot your password and can't log in
• Previously logged in with Facebook and can no longer access your account
• Need to create a new password for the first time

I forgot my password

To reset your Back Market account password:

1. Go to https://www.backmarket.com/en-us/password-reset/
2. Enter the email address you used to create your Back Market account
3. Click Send reset link
4. Check your email inbox (including your spam or junk folder) for an email from Back Market
5. Click the link in the email to set a new password
6. Enter and confirm your new password, then save your changes

I didn't receive my password reset email, what should I do?

The password reset email is usually delivered within a few minutes of your request.

If you haven't received it, here are the most common reasons and what to do:

• Check your spam or junk folder: Reset emails are sometimes filtered out by email providers. Search for an email from Back Market in your spam, junk, or promotions folder.
• Make sure you used the right email address: The reset link is sent to the email address linked to your Back Market account. If you have multiple email addresses, try requesting a new reset link with a different one.
• Wait a few minutes and try again: If the email still hasn't arrived after a few minutes, go back to the password reset page and submit a new request.

Still nothing? Contact our Customer Care team

If you've checked your spam folder, confirmed your email address, and still haven't received the reset email, contact our Customer Care team. They'll be able to help you regain access to your account.

I can’t log in using Facebook anymore

Back Market has removed the Facebook login option. Facebook login is no longer supported on Back Market, and all users must log in using an email address and password instead.

If you only ever logged in via Facebook and never set a Back Market password, you do not have a standalone Back Market account yet. Follow these steps to create one:

1. Go to https://www.backmarket.com/en-us/password-reset/
2. Enter the email address linked to your Facebook account (the email address associated with your Facebook profile)
3. Click Send reset link
4. Check your email inbox (including your spam or junk folder) for an email from Back Market
5. Click the link in the email to create your new password
6. Enter and confirm your new password, then save your changes

I think someone else may have accessed my account

1. Change your password 
   Go to https://www.backmarket.com/en-us/password-reset/, enter your account email address, and follow the steps to set a new password.
2. Update the email address linked to your account 
   If you believe your email address has been compromised:
   1. Log in to your Back Market account
   2. Go to Account > Profile > Personal Information
   3. Update your email address to a secure address you control
   4. Save your changes
3. Contact Customer Care if you notice suspicious activity 
   If you see orders, messages, or account changes you did not make, contact Back Market Customer Care immediately so the team can investigate and secure your account.

I accidentally created two accounts, how do I merge them?

If you have accidentally created two accounts with different email addresses, please contact our Customer Care team who will be able to help you resolve the situation.