Once a refurbisher receives your item, they’ll check and test your item to make sure that it matches the assessment. If they notice that it doesn’t match up entirely, they’ll send you a counteroffer with a price based on the actual condition of your item.
Here are some of the most common reasons for receiving a counteroffer:
- Physical appearance of the item (screen, case, body, etc.) doesn’t match the assessment
- Item is not 100% functional (e.g., defective buttons, damaged camera, etc.)
- Item is connected to an iCloud or Google account
- Item was not shipped to refurbisher within 15 days of accepting the price offer
In some cases, you might receive a counteroffer of $1:
If your item is too damaged or has defects that make it unrepairable or too costly to repair, the refurbisher will send you a counteroffer of $1.
But this doesn’t mean that your item is worth $1.
It just means that after inspecting the item, the refurbisher would like to send your device for recycling rather than buy it. It’s a symbolic gesture of sorts. You can always reject the offer and have your item shipped back to you.