Oh no! You're stoked about your like-new iPhone, but it is displaying the message: "Unable to verify this iPhone has a genuine Apple battery. Health information not available for this battery" or "Cannot verify that this iPhone has a genuine Apple display." Fear not! This article is here to explain why you are recieving this message and what it really means.
Which products are affected?
Only the most recent iPhones (XR, XS, XS Max and subsequent generations) are affected.
What are the types of messages you may see?
🔋 Message about the authenticity of the battery
When a refurbisher replaces a used battery with a new one in one of the latest iPhones (XR, XS, XS Max and later generations), a message appears in the "Battery" section of your settings:
- Settings > Battery, next to Battery Health.
FYI: Only an Apple Genius Bar or an Apple Authorized Service Provider can replace a battery in the latest iPhones without prompting this message, but this doesn't mean that your battery has an issue or is defective—it only means that it was replaced with a new battery that works just as efficiently as an original one.
Also, getting this message doesn't impede the iPhone's performance. The only inconvenience is that you won't be able to easily see your battery's health and know when it's time to replace it.
Ultimately, your replacement battery will work perfectly fine with all the same benefits of a new battery.
If you want to learn more about battery replacement in the refurbished industry, check out this article from our partner, iFixit!
📱 Message about the authenticity of the display
When a refurbisher replaces a damaged screen with a new one in an iPhone 11 or iPhone 11 Plus, a message appears in the "Information" section of your settings:
FYI: Only an Apple Genius Bar or an Apple authorized repairer can change the screen on these recent iPhones without getting this message, but it doesn't mean that your screen has a problem—it only means that it has been replaced by a new screen that can work just as well as the original one.
Want to know more?
If you want to know more, we have dedicated a detailed article on the subject that explains in more detail the meaning of this message and our view on it.