Yes, Back Market is super legit (and also very cute).
When Back Market was founded in 2014, the goal was to take a stance against planned obsolescence, battling e-waste, and bringing new life to pre-loved devices. It’s not that we don't like new iPhones, iPads, MacBooks, ThinkPads, Galaxies, Pixels, Dell XPS's, or Microsoft Surfaces — we just believe refurbished is better for your wallet and for the environment. These products last way longer than people think and buying refurbished breathes new life into a device that would otherwise be scrapped for parts — or worse, thrown in the trash. Refurbished is definitely the way to go.
When we were first starting out, we noticed some critical problems with the refurbished industry and marketplace. First: most vendors had no clear or established quality standards, and it was hard to know the condition of what was being sold to customers. We fixed this by creating a Quality Charter that defines tests that refurbishers need to perform before selling you a product, in addition to demanding quality grades so you can know exactly what you're buying. To put it simply: refurbished products are totally unique and not the same, so we created a quality system that guarantees that what you buy is exactly what you get.
If you look on BackMarket.com, you’ll see that products have grades like Excellent or Fair to let you know the condition of the device. Some products will have even more detailed quality descriptions to let you know if the product is “open-box” or if it has any notable dings on the body. Our goal is total and complete transparency.
Before Back Market, the word ‘refurbished’ didn't really have the most positive connotations. It could be quite risky buying refurbished, and at times, most people felt like they were gambling when buying a refurbished or used device. In some cases, what you bought was not what you got. But at Back Market, we've created a system (or algorithm, you might say) that offers the best refurbished products at the best possible price — all with a 12-month warranty. Our system at Back Market makes it super easy for you to shop refurbished products with total peace-of-mind. Our sellers compete with each other based one essential metric: quality. Quality in both product and customer service. All in all, we've simplified the refurbished marketplace.
We made it our mission to make the refurbished marketplace more transparent—we don’t believe that buying refurbished products should be like a guessing game. With Back Market, you know exactly how your product is going to look before you get it in the mail. Awesome, huh?
We Care About the Environment
Back Market isn’t just about giving you a quality product — we’re also focused on being environmentally-friendly and giving back to Mother Nature. That’s why, if you look through BackMarket.com, you’ll see us raving on about how much e-waste and pollution you’re preventing by buying refurbished! We’re doing our absolute best in making the planet a more sustainable, greener place, and selling quality refurbished products is one way to help. Over the course of our lifespan, we’ve prevented thousands of tons of e-waste and planted over 100,000 trees. We’ve also saved over 72 megatons of raw material from being used to make new devices.
But How Do I Really Know if Back Market is Legit?
I’m sure you’re thinking to yourself, “All of this sounds great, but how can I know for sure that Back Market is legit?” The truth is, you can’t really know unless you give us a shot. Thanks to our 30-day money-back guarantee, you can give us a try without any risk. If you don’t like a product for any reason, send it back within 30 days, no questions asked. Also, if you do fall in love with your purchase, keep in mind that all our products have a minimum 1-year warranty to give you extra peace of mind and protection.
We’re generating a lot of buzz, and we hope to make that buzz even buzzier—did I mention we have a quirky sense of humor? We hope you try out one of our products so we can officially welcome you to our extended Back Market family :D