Is Back Market legit? Yup.
Back Market is the world’s leading refurbished electronics marketplace with a team of more than 500 strong powering operations in 16 countries. We work with over 1,500 professional sellers worldwide, with the goal of improving customer experience so that buying refurb is as easy, simple, and safe for you as buying new electronics.
Here’s how we do that:
- Quality control — From the get-go our standards are high. In fact, only 1 out of 3 sellers that apply to sell through our website make the cut. From that point on, we continue to assess their performance with mystery shopping, onsite visits, and of course, our customers’ reviews.
- Safety nets — With electronics, issues often reveal themselves only after regular use. This is why we provide not only 30 days to change your mind but also a 1-year warranty, to make sure that you’re happy with what you’ve bought in the long term.
- Curation — Decision fatigue is really a thing. This is why we don’t ask you to scroll through all of our sellers’ listings to look for and compare their reviews and prices for a specific item. Our algorithm only shows you the very best value in terms of price and quality for each particular device configuration (ie, model, storage, color, condition).
Also, we make sure you always know what you’re going to get. Apart from the specs, every item is given a grade from Excellent to Fair, describing how the item looks and functions before you buy.
Through these efforts, our hope is that people like you will start making refurbished devices their first choice. We are a mission-driven company that believes refurbished electronics aren’t just as good-as-new — they’re better. That’s because they have more life experiences and a lower environmental impact. Buying refurb is a slower, more sustainable way to enjoy the electronics we’ve all come to rely on. And it doesn’t hurt that they’re more affordably priced.