This article is for customers who accepted a BuyBack offer and used the prepaid shipping label provided by Back Market to mail their item.
If you have paid for shipping yourself, please contact the shipping provider directly.
If you’ve checked the USPS tracking page and it looks like the refurbisher hasn’t received your package in a reasonable time frame or if the package status remains the same for a week, then this guide is for you.
If you need to, you can contact the refurbisher directly:
- Log in to your Back Market account
- Select “My BuyBack sales”
- Click on “See more details” to send a message to see if they’ve received your package
The prepaid shipping label Back Market provides package tracking and coverage if your package is lost, stolen or damaged in transit. Be sure to save the proof of mailing so that we can investigate if something happens to your package.
If you’d like us to look into this for you, contact us directly through this form. Include as much information as possible, and we’ll get back to you as soon as we can.