Before you ship your device off to the refurbisher, it’s mandatory to disconnect your personal accounts from the device. Not disconnecting from your personal accounts can cause delays to your BuyBack process.
Disconnecting your Google account
To delete your account follow these steps:
- View your devices on your Google account using this link
- Select the device you’ll be sending to the refurbisher
- Select disconnect
That’s all! Your device is ready for the refurbisher.
Disconnecting your iCloud account
You disconnect your personal iCloud account even if your device isn’t with you.
If you’d like Back Market to look into this for you, contact us directly through this form or by telephone at +1(855) 442-6688. Include as much information as possible, and we’ll get back to you as soon as we can.