Jump to
1. Get your price offer in 2 minutes
5. What happens to my device once it’s been shipped?
1. Get your price offer in 2 minutes
First things first — complete the BuyBack assessment to find out how much your device will sell for.
Step 1: Select “Trade-in” in the navigation menu.
Step 2: Select the category your device is in.
Step 3: Answer a few questions about your device’s model and condition. Learn more about how to assess condition
Step 4: Receive your price offer from an expert refurbisher.
Step 5: Decide if you want to accept or reject the price offer.
2. Accepting your price offer
If you decide to accept the price offer, there’s some important info you’ll need to enter.
Step 1: Enter your name, date of birth, current address, and phone number.
Step 2: Go to “My BuyBack offers” on your Back Market account, then select “Track my sold item(s).”
Step 3: Enter your bank account and routing numbers, account holders names, and the last 4 digits of your Social Security number (SSN). Don’t worry, all your info will be secure and safe. Still concerned? Read more about why we need this info here
3. Ship the device
In order to receive payment, you must ship your device within 21 days of receiving your offer. You may need to include your device’s accessories in your shipment. Check to see if it’s mandatory for your device
Step 1: Once you’ve completed entering your banking details, you’ll get a prepaid shipping label via email.
Step 2: Prep your device for shipping. Backup and delete any important data on your device before shipping it.
Step 3: Disconnect your iCloud or Google account from your device even if it’s no longer working. Items connected to an account aren’t accepted.
Step 4: Pack your item and make sure it’s protected and cushioned.
Step 5: Ship your device by dropping it off at your nearest UPS drop-off location. Find your nearest drop-off location here
4. Get paid
Once the refurbisher receives your device, they have 2 business days to check and make sure that it matches the assessment. If everything checks out, the refurbisher will process the payment immediately. You’ll see the money appear in your bank account within 3 - 6 business days, depending on your bank.
The information in your Back Market account must be completed before you receive your payment. Under “My BuyBack sales”, make sure your bank account number, account holder name, and routing number are all filled out.
If the device doesn’t match the assessment, the refurbisher will propose a counteroffer that accurately reflects its value, which you can accept or reject. If you reject the offer, you have the option to have the device shipped back to you or recycled by the refurbisher.
5. What happens to my device once it’s been shipped?
As soon as the refurbisher receives your device, they’ll check its condition to make sure that it matches the assessment. Then, the refurbisher will repair the device and replace any parts to get it back to perfect working condition.
Devices damaged beyond repair will be used for parts or properly recycled by the refurbisher.