No worries at all — it’s smooth sailing from here. Your next steps depend on whether or not the refurbisher has received your item.
If you haven’t shipped your item yet, the best option would be to retake the assessment. Don't worry, there's no extra cost for this. Just retake the assessment here
If you’ve already sent your item, the refurbisher will make you a counteroffer based on the true condition of your item via email. It’ll take them 2 business days to assess the condition. Then, you can accept or decline the offer. If you decline, they’ll send it back to you within 2 business days, free of charge.
Learn how to describe the condition of your BuyBack item here