The first thing to do, in order to guarantee you a quick answer, is to check if your answer is not directly present on our FAQ.
We constantly feed questions based on the most frequent concerns of our users and customers. Therefore, we strongly advise you to consult our FAQs before contacting Back Market Customer Service.
In the case of a glitch when purchasing a reconditioned product (not satisfied with the product received, faulty delivery, receipt of a product in poor condition, etc.) you can contact your merchant directly.
Contact your merchant
When buying a reconditioned product, in case of a glitch we have made your dialogue with your merchant as transparent and easy as possible.
Contact Back Market via its contact form :
Back Market provides you with a form to submit your requests to a customer advisor, so you can follow our exchanges by email. We advise you to describe as much as possible your request and your login and password in order to ensure that your request is dealt with quickly and easily.
- Contact us directly via our contact form.
- Phone number
Contact Back Market at its postal address:
You can send a letter to Back Market, via a letter with acknowledgment of receipt to the following address: 154 Boulevard MacDonald, 75019 Paris (France).
This is the head office where you will not find a dedicated customer service department (we do not recommend this method, it will be easier and faster to get an answer via our dedicated form). ☝