Have a question? Chances are you can find the answer in our FAQ.
Contact your seller
For all technical issues or concerns regarding your order, your seller will help you every step of the way. To contact your seller, go to 'My Orders' and then click on the red 'Contact seller for help' button next to the order. If you need help reaching out to your seller, click here.
Our contact form
Need help with your order or just have a general question for us? Fill out our contact form and you will get a response from our Care team within 24 business hours!
Snail mail/carrier pigeon
This isn't the best way to reach us, but you're more than welcome to send us feedback or love letters to our US office:
Back Market Customer Care Team
100 Bogart Street
Brooklyn, NY 11206