Hooray, you've placed an order! 🎈
To find the tracking information for your order, log into your Back Market account and go to the My orders page. Scroll down to the order you're looking to track, and click on "Show more details" for that order.
"Has my order been shipped?" 📦
Sellers have 1 business day to ship your order (2 business days for larger items). Once your order has shipped, the seller will provide the tracking number and the carrier used to ship your order. Click on the link in your account to follow the progress of your order.
If you don't see any movement on your tracking number, please wait 24 hours as it can take a while to be updated.
If it's been longer than 1 business day, you can reach out to the seller via your customer account in the My orders page. (If you're not sure how to do this, click on the "Get help" button or "How to open a service request") in your Back Market customer page.
Note: for major appliances, shipping and delivery times can take longer. 🖥️
If your order has been misplaced by the carrier, stolen or given to the wrong person, know that we're here to work with you, the seller, and the carrier to resolve the issue. To learn more about what to do if your order is missing, click here. ✌️