If you've just placed your order and have pangs of regret already then you need to contact your seller as soon as possible. Once the package is shipped, it is much harder to cancel.
1) Sign in to your Back Market account.
2) Go to the "My Orders" page.
3) Scroll down to the order number you wish to contact your seller for and click into the "Ask for help" button.
4) Click on I want to cancel/return my order
*Please note that by doing this, your order is not automatically canceled and you need to receive confirmation from the seller first.*
If you have already received your order and want to return it please click here.