Monthly subscription plans, purchased directly from our partner, Bolt, are available for certain device categories. You can subscribe to a Protection Plan at a lower upfront cost and keep it for up to 24 months.
Below are common questions about monthly plans.
Jump to
What does the monthly subscription plan cover?
When is the payment due for monthly plans?
Why don’t I see the monthly payment option at checkout?
How can I update my payment method?
How long do I have to file a claim following an incident?
What happens if I miss a payment?
Can I still open a claim with Bolt if I’ve missed a payment?
How long does the coverage last?
What payment methods are available?
I changed my mind. Can I cancel or terminate my Bolt coverage?
What does the monthly subscription plan cover?
The monthly subscription plan has the same coverage as the Protection Plans with a one-time payment.
When is the payment due for monthly plans?
Your payment is due on the same day each month, one month from the date you originally purchased the plan. For example, if you subscribed to a monthly plan on October 13, you'd pay your next bill on November 13. If you purchased on the 31st of a month, your payment will be expected on the 30th of the following month if that month doesn't have 31 days.
Why don’t I see the monthly payment option at checkout?
The monthly payment option isn't available for all product categories. You can see eligible offers for each product directly in your cart.
How can I update my payment method?
If your payment fails, you'll receive an email to update your payment method within 14 days.
It's not currently possible to update your payment details proactively, but there are no penalties for a missed payment.
Alternatively, you can select "Get help" from your "Orders" page, and then select "I have an issue with my Protection Plan payment."
How long do I have to file a claim following an incident?
You have 30 days from the day the incident occurred to open a claim.
What happens if I miss a payment?
If you miss a payment, you’ll have 50 days to pay the amount due before the plan is automatically terminated. No late fees are charged for missed payments.
Can I still open a claim with Bolt if I’ve missed a payment?
No, your account must be current before you can open a claim. When you open a claim, your partner will let you know whether you owe anything and how to pay.
How long does the coverage last?
The monthly plans are available for up to 24 months, after which the contract will end. Bolt doesn't currently offer the option to renew it once the contract ends.
What payment methods are available?
Monthly plans can only be paid for by credit or debit card, PayPal, or Apple Pay. In any case, available payment methods will be displayed at the cart level.
I changed my mind. Can I cancel or terminate my Bolt coverage?
Within the first 30 days of your purchase, you can cancel your Protection Plan for any reason with a full refund of all fees paid. Log in to your partner customer account to process the cancellation.
After 30 days, you can still terminate your Protection Plan at any time; there's no commitment period. However, terminations after the 30-day withdrawal period aren't eligible for a full refund. You'll receive a pro rata refund based on the remaining coverage period. Contact Bolt directly through your Bolt customer account to terminate your coverage.