Monthly subscription plans are now available for certain categories of devices, allowing you to subscribe to a Protection Plan at a lower up-front price and keep the plan as long as you’d like, up to 24 months.
Below are some common questions about these monthly plans.
Jump to
What does the monthly subscription plan cover?
When is the payment due for monthly plans?
Why don’t I see the monthly payment option at checkout?
How can I update my payment method?
How long do I have to file a claim following an incident?
What happens if I miss a payment?
Can I still open a claim with Bolt if I’ve missed a payment?
How long does the coverage last?
What payment methods are available?
What does the monthly subscription plan cover?
The monthly subscription plan has the same coverage as the Protection Plans with a one-time payment.
When is the payment due for monthly plans?
The payment is due on the same day each month — a month from the date you originally purchased the plan. For example, if you subscribed to a monthly plan on October 13, you’d pay your next bill on November 13. (If you purchased on the 31st of a month, your payment will be expected on the 30th of the following month, if that month does not have 31 days.)
Why don’t I see the monthly payment option at checkout?
The monthly payment option isn’t currently available on all categories of devices.
How can I update my payment method?
If you’ve missed a payment you can update your payment method from your “Orders” page by selecting “Update payment”. It’s not currently possible to update your payment details proactively, but there are no penalties for a missed payment.
Alternatively, you can select “Get help” from your “Orders” page, and then “I have an issue with my Protection Plan payment.”
How long do I have to file a claim following an incident?
You have 30 days from the day the incident occurred to open a claim.
What happens if I miss a payment?
If you miss a payment you’ll have 50 days to pay the amount due before the plan is automatically terminated. No late fees are charged for missed payments.
Can I still open a claim with Bolt if I’ve missed a payment?
No, Bolt requires that your account is current before you can open a claim. When opening a claim, they will let you know if you owe anything and how to pay.
How long does the coverage last?
The monthly plans are available for up to 24 months, after which the contract will end. We don’t currently offer the option to renew it once the contract ends.
What payment methods are available?
Monthly plans can only be paid for by credit or debit card currently but we’ll be adding other payment method options soon.