Returns & refunds

Everything you need to know about user accounts

Why it’s important to report any damage to your device

How do I return an item I bought on Back Market?

Common questions about the return process

Returns and refunds policy

What if I change my mind about the item within the first 30 days?

I don't see my order in my account

Why was my order cancelled ?

How do refunds work at Back Market?

What happens to my refund if my card expires or my bank account is closed?