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FAQ - Ireland
Returns and refunds
Returns and refunds
Want to send something back or wondering what comes next in the return process? Find out how to start a return and what to expect once it's on its way.
Returning an item
How do I return an item I bought on Back Market?
How does Express Replacement work?
Everything you need to know about user accounts
Common questions about the return process
What if I change my mind about the item within the first 30 days?
Refunds
How do refunds work at Back Market?
What happens to my refund if my card expires or my bank account is closed?
Returns and refunds policy