For policies purchased on or after April 25, 2024:
Yes, if your device can’t be repaired there will be a service fee, but you will receive a virtual card for use on Back Market to replace your device. The service fee is automatically deducted from the amount you will receive, so no extra payment will be needed.
| Price of the device | Service fee |
| 0-200 € | 20 € |
| 201-300 € | 30 € |
| 301-400 € | 40 € |
| 401-500 € | 50 € |
| 501-600 € | 60 € |
| 601-800 € | 80 € |
| 801-2000 € | 100 € |