So, your order is confirmed as "delivered", but your package isn’t where it should be. Don’t worry, we’re here to get your order to its rightful home.
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Places to check if your order is missing
Contact the shipping provider directly
Still can't find your package?
Places to check if your order is missing
If your package was confirmed as delivered by the shipping provider, but you haven’t received it yet, here are some places to double check:
- With your neighbors — the shipping provider might have dropped off the package at a house or apartment unit nearby for security purposes.
- Less visible areas surrounding your home or apartment to prevent theft.
- For example, if you live in an apartment, check the lobby.
- If you live in a house in the suburbs, check your side yard or behind shrubbery.
- Your door or mailbox for an “attempted package delivery notification” slip from the shipping provider.
Contact the shipping provider directly
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Shipping provider |
Contact |
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FedEx |
1800 535 800 |
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DHL |
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UPS |
+353 1 52 45446 |
Still can't find your package?
It's time to talk with our customer service team by logging in to your customer account > "Orders" > "Ask for help" — we’ll work with the seller to get you a replacement or refund if the item is no longer in stock. Just let us know within 30 days of the delivery date and provide the following:
- Copy of a photo ID (e.g. a state-issued driver's license, passport, or state ID)
There will be a place for you to upload these documents in the service request you open when you contact us, and we'll take it from there.