🚨 - Refunds are only possible under the right circumstances.
The right to withdrawal from your purchase corresponds to a period of 30-days following the receipt of the order. After this time, the product is under warranty and can only be repaired or exchanged.
Getting a refund:
- Contact the Back Market Customer Care directly via the service panel by logging into your customer account and clicking on the "Ask for help" button next to the order.
Full refunds:
- Once the transfer is made, it will appear in your account for the card used (this can take up to 72 hours).
- Partial refunds (without postage or part of the product value):
Any partial refund is made to the virtual wallet in your Back Market account:
- To transfer the money from your wallet to your bank account, sign in to your customer account and select the section "my other things".
- Enter your IBAN and/or BIC code on your RIB to make the transfer (this can take up to 72 hours to be visible in your account).
If the cause of the refund is a breakdown of the device or a major cosmetic defect, then the Back Market Customer Care will issue you a return slip.
Once your product is received by the seller, they have a period of 3 days to verify the issue and then activate the refund.
- The repayment period due to a retraction is 48 hours.
- Refunds are never made in the form of a voucher: your money belongs to you!