What condition will my device be in?
The quality of testing and refurbishment is key to ensuring the reliability of renewed products over time. This is why Back Market requires that refurbishers accepted onto our platform comply with our Quality Charter and meet stringent refurbishing criteria.
In order to create more transparency for you and all of our customers, we’ve defined a grading system that reflects the aesthetic appearance and the technical condition of the different products in our catalogue. What we call the technical condition is the quality of refurbishment that you can expect from a product (based on our assessment of refurbisher operations/processes and their historical performance). Back Market is the only marketplace that takes into account technical condition when assigning product grades.
While all the devices on our site are guaranteed to have 100% functionality, the highest technical condition rating indicates durability comparable to a new device, making it much less likely for you to encounter technical problems during the lifetime of your product. You can choose from three conditions:
Excellent
Appearance: Like new. The body may have very light micro-scratches, invisible at a distance of 8 inches (a bit longer than a standard sized pencil) or more. For products with screens, the screen will have no scratches.
Technical Condition: Excellent. Durability scores are high, and chances of encountering technical issues are very small.
Good
Appearance: Light signs of wear. The body may have light micro-scratches, invisible at a distance of 20 inches (about an arm’s length) or more. For products with screens, the screen will have no scratches.
Technical Condition: Very Good. Durability scores are above average, and chances of encountering technical issues are small.
Fair
Appearance: Signs of wear. The body may have a few visible scratches and dents that don’t affect performance. For devices with screens, they may have light scratches that are slightly visible when the device is on.
Technical Condition: Good. Durability scores are average, and still correspond with the quality levels required by our quality charter.
Every product on the website is cleaned, tested (battery, connectors, camera, keyboard, WiFi/Bluetooth connections etc.) and certified by our refurbishers. Each device is reset and all previous personal data erased before it is shipped to you. In addition, all device batteries (smartphones, tablets, laptops, etc.) are guaranteed to have at least 85% of their original capacity.
Our refurbishers repair and refurbish devices using compatible or original parts depending on their availability. They commit to using parts supplied by reliable high-quality parts manufacturers. If for any reason you are not fully satisfied with a device you have purchased on our site, you have 30 days to return the product and request a full refund.