All of our products are 100% good-as-new functionally speaking. That being said, their physical appearance can vary and this variation in appearance is what we assess when we assign a product a grade (which you can see listed beside the diamond icon of each product available on Back Market).
Lower esthetic grades do NOT affect the performance of devices.
Here's our grade guide:
Mint grade:
- Body: no scratches, like new.
- Screen: like new.
- 100% functional device, tested, checked and cleaned.
Very Good grade:
- Body: micro scratches, invisible at 20 cm.
- Screen: like new.
- 100% functional device, tested, checked and cleaned.
Good grade:
- Body: micro-scratches visible at 20 cm.
- Screen: like new.
- 100% functional device, tested, checked and cleaned.
Fair grade:
- Body: scratches fairly light, but visible.
- Screen: may have micro-scratches, invisible when turned on.
- 100% functional device, tested, checked and cleaned.
Stallone grade:
- Body: Scratches and/or visible impacts.
- Screen: may have micro-scratches, invisible when turned on.
- 100% functional device, tested, checked and cleaned -
If the esthetic of your device doesn't match the grade description we have listed upon receiving your order, then you can open a service request with the seller for your device. Backers are required to take multiple photos of the device and upload them to the service request.
Once the request is submitted, the seller will respond within 1 business day to arrange an exchange or refund (only under the right of withdrawal).