When receiving your order, if you think your device doesn't match the aesthetic grade, you can check the grade you ordered and compare it to the grade description we have listed on our site (and for the sake of this article, we listed the grades below).
As a reminder, each product sold on Back Market is classified according to an aesthetic grade at the discretion of the seller.
Here are the different esthetic grades at Back Market:
Appearance: Like new. The body may have very light micro-scratches, invisible at a distance of 8 inches (a bit longer than a standard sized pencil) or more. For products with screens, the screen will have no scratches.
Technical Condition: Excellent. Durability scores are high, and chances of encountering technical issues are very small.
Appearance: Light signs of wear. The body may have light micro-scratches, invisible at a distance of 20 inches (about an arm’s length) or more. For products with screens, the screen will have no scratches.
Technical Condition: Very Good. Durability scores are above average, and chances of encountering technical issues are small.
Appearance: Signs of wear. The body may have a few visible scratches and dents that do not affect performance. For products with screens, the screen may have light scratches, invisible when the screen is on.
Technical Condition: Good. Durability scores are average, and still correspond with the quality levels required by our quality charter.
If the esthetic of your device doesn't match the grade description we have listed upon receiving your order then you can open a service request with the seller for your device. Backers are required to take multiple photos of the device and upload them to the service request.
Once the request is submitted, the seller will respond within 1 business day to arrange an exchange or refund (only under the right of withdrawal).