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  1. Back Market - Help Center - United Kingdom
  2. Resolve Issues
  3. My order's arrived, but I have a problem

My order's arrived, but I have a problem

Do you have any questions about your product once it has been received? You have received your product and not satisfied?

  • My order arrived damaged. What can I do? 🤨
  • I received a faulty/damaged device. What do I do?
  • Not happy with your order??😞
  • How can I get in contact with the Back Market team?
  • How do I ask for help on my order?
  • My phone is missing the inscription "CE" on the back cover, is it normal?
  • What is an iCloud account?
  • How can I find my IMEI number?
  • My phone is blacklisted 🤨
  • My phone makes noise when I take a picture, normal?
  • My order did not meet the aesthetic/grade descriptions. What do I do??
Back Market - Help Center - United Kingdom
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