If your laptop’s screen is black even when it’s turned on, you might be able to fix it yourself by trying these solutions from our in-house tech wizards.

Check your charger

You may come across charging issues (slow charge, discharge, no charge) when you use a charger that didn’t come with your device. That’s why it’s important to always use the charger that initially came with your laptop.

Your laptop may not be charging because:

The charger isn’t compatible with your laptop.
The charger isn’t powerful enough.
The charger is not plugged into the port.
The charging cable doesn’t have the correct power requirements for the charger or laptop.

Try these tips to fix it:

Use the charger and cable that came with your laptop.
Check that your charger is securely connected to the charging port on your device.
To optimise the charge, charge your laptop when it’s turned off.

Repair with Windows Recovery Environment

The Windows Recovery Environment allows you to force-restart your computer, which can help solve a lot of issues.

Press and hold the power button of your device (usually at the top right-hand side of your keyboard) for 10 seconds to turn your computer off.
Press and hold the power button again to turn it back on – the manufacturer’s logo may appear on the screen.
Press and hold the power button for 10 seconds to turn off your computer.
Press and hold the power button again and repeat the process a few more times until you see “Preparing Automatic Repair” on your screen below the logo.
Allow your laptop to start as usual without holding the “Power” button.
You should see a blue screen, which means you have entered the Windows Recovery Environment!
- If you have Windows 10, click “Restore”, and if you have Windows 11, click “Advanced options”.
- Go to “Troubleshoot” > “Advanced options” > “Start-up Repair” > “Restart”.
- Select “Advanced options” again.
- Select “Start-up Repair”.
- Select “Restart”.