If your Mac is running too slowly, you might be able to fix it yourself by trying these solutions from our in-house tech wizards.
Update your software
A software update is simply a newer version of your current macOS software. “Software Update” will install updates and upgrades for your operating system as well as any built-in apps.
Update the macOS on your Mac
- Before diving in, you should always back up your Mac just to be safe.
- Click the Apple symbol located on the left corner of the screen > “System Preferences” > “Software Update”.
- It will check for new software available for your Mac:
- If your computer is up to date, you won’t need to do anything as your computer has already been updated.
- If there is new software available, click “Update Now” or “Upgrade Now” to install it – you may need to enter your password or restart your computer.
If “Software Update” doesn’t come up
- If you don’t see “Software Update” in your “System Preferences” window, try using “Search” located in the corner and look up “Software Update”.
- If your macOS doesn’t have “Software Update”, go to the App Store and click the “Updates” tab to see if there are any updates available.
macOS Recovery is a great way to reinstall your Mac operating system.
How to start up from macOS Recovery
First, check that your computer is connected to the Internet. Determine whether your Mac has Apple silicon or an Intel processor, and then follow the instructions below.
Turn on your Mac and continue to press and hold the power button until the start-up options screen pops up. Go to “Options”, then click “Continue”.
Intel-processor based Mac
Turn on your Mac and press Command (⌘)-R at the same time. Continue to hold the keys until the Apple logo or another screen appears.
If you’re prompted, select your user profile, click “Next”, and enter your password.
Keep in mind that reinstalling macOS doesn’t delete your data. To install it, click Reinstall macOS on the Utilities tab in macOS Recovery, then select “Continue”.
- If you’re asked to unlock your disk, simply enter the password you normally use to log in to your computer.
- If your disk isn’t recognised, or you see a message that says it can’t install on your Mac, you’ll need to erase your disk before continuing – be sure to back up your disk before you do so.
- Make sure to install macOS on Macintosh HD if prompted.
- Leave your Mac on and open to finish the installation – be aware that it may restart a few times and the screen may turn on and off during the process.
If you’ve already opened a service request with us and your device needs to be returned for a repair, replacement or refund, follow these return instructions, using the return label you were provided with.