You can't update your device and you are wondering how to solve this issue quickly from the comfort of your house ? We have gathered a list of manipulations that might help you do just that.
Useful manipulations
- Update your phone with your computer
- Restore your device to factory settings
- Force your device to restore
1/3 - Update your phone with your computer
Using a computer:
- If you have a Mac with macOS Catalina or later, open the Finder app
- If your Mac has macOS Mojave or earlier, or your device is a different PC, open the iTunes app
- Connect your phone to your computer or Mac
- Click on your device in the sidebar to the left of the Finder window
- Select “General” then “Check for Update”
- Click “Download and Update” and follow the instructions that appear on the screen
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2/3 - Restore your device to factory settings
With a computer:
- If you have a Mac with macOS Catalina or later, open the Finder app
- If your Mac has macOS Mojave or earlier, or your device is a different PC, open the iTunes app
- Connect your smartphone to your computer
- If you see a pop-up message that asks for a passcode or reads “Trust This Computer,” follow the instructions that appear on the screen
- Select your smartphone when it shows on your computer or laptop
- Click “Restore [device]” — if you’re still logged into Find My make sure that you sign out first
- Select “Restore” once more to confirm
- Your computer will erase your phone and install the latest version of iOS, iPadOS, or iPod software
- After your phone is restored to factory settings, it will automatically restart
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3/3 - Force your device to restore
Android devices
- Back up your data first!
- Go to Settings > Google > Backup
- You may also see Settings > Backup
- If you don’t see either, contact the manufacturer for help
- To force restart, go back to Settings and then click “Factory Data Reset”
- Enter your security credentials if prompted
- Click “Delete all” and follow the instructions to reset your device
Still no luck?
We’re sorry to hear that! Here's what you can do:
- If you haven’t contacted Back Market Customer Care, now is the time!
- If you have already opened a service request with us and your device needs to be returned for repair follow the return instructions and use the return label you’re provided with.