If your device has an issue with one or more of its buttons, try these tips from our tech experts for a quick fix.
Check your case or protective film
Remove any protective film or case to determine whether they’re blocking one or more buttons.
Check for dirt or debris
A lot of times, dirt and gunk are the cause of a faulty button. Check for signs of dirt or debris around the buttons and gently clean them with a soft cloth. Always opt for a soft cloth as this will prevent any damage. Other types of fabrics can be too harsh to use on your phone.
|Dirty silent switch||Clean silent switch|
If you’ve already opened a service request with us and your device needs to be returned for a repair, replacement or refund, follow these return instructions, using the return label you were provided with.