Device not registering your network? Try these tips from our in-house tech experts for a quick fix.

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Check for SIM card issues

Reset your network

Update your device to the latest software version

Restore your device to factory settings

Check for SIM card issues

For all devices

• Make sure your wireless network provider plan is active.
• Restart your device (iPhone, iPad or Samsung phone).
• Check if there are any network provider settings updates:
  • Go to “Settings” > “General” > “About”. 
  • If an update is available, a prompt will show up. Select “OK” or “Update”.
• Remove your SIM card from the SIM card tray using a paper clip or a SIM-eject tool and then reinsert it, being careful to close it. If you’re using a SIM tray from a different device, that could be the issue.
• Try another SIM card:
  • If you don’t have one handy, go to your provider’s store to test one – you may just need to replace your SIM card.

Reset your network

iOS devices

Check your coverage

• Make sure you’re located in an area with mobile network coverage – some providers have limited coverage.
• Try turning your mobile data off and then turn it back on:
  • Go to “Settings” > “Cellular or Mobile Data”.
  • If you’re an iPad user, you may see “Settings” > “Mobile Data”.
• If you’re abroad, make sure you have data roaming: 
  • Go to “Settings” > “Mobile Data” > “Mobile Data Options” > “Data Roaming” and enable it.

Try resetting your network

• To do so, go to “Settings” > “General” > “Transfer or Reset [device]" > “Reset” > “Reset Network Settings”.
• Keep in mind that this will also reset any saved Wi-Fi networks and passwords, data settings, and the VPN and APN.

Check your coverage

• Make sure you’re located in an area with mobile network coverage – some providers have limited coverage.
• Turn the “Mobile Data” option off and then turn it back on: 
  • Go to “Settings” > “Mobile Data Network” > “Mobile Data”.

Try resetting your network

• Go to “Settings” > “General” > “Reset” > “Reset Network Settings” > “Reset settings”.

Update your device to the latest software version

iOS devices

1. Back up your device with iCloud or on your computer
2. Plug your device into a power source and make sure you’re connected to Wi-Fi.
3. Go to “Settings” > “General” > “Software Update”.
4. You may see two software updates – pick the one you want to install.

Android devices

• Go to “Settings” > “System” > “System update”.
• You’ll be able to see your update status – follow the steps that appear on the screen.

Restore your device to factory settings

Restore factory settings from your Mac

First – be sure to back up your data! Then, follow these steps on your Mac:

• If you have a Mac with macOS Catalina or later, open the Finder app. 
• If your Mac has macOS Mojave or earlier, or your device is a different PC, open the iTunes app.
• Connect your smartphone to your computer.
• If you see a pop-up message that asks for a passcode or says “Trust This Computer”, follow the instructions that appear on the screen.
• Select your smartphone when it shows on your computer or laptop.
• Select “Restore [device]” – if you’re still logged in to “Find my”, make sure that you sign out first.
• Select “Restore” once more to confirm.
• Your computer will erase your phone and install the latest version of iOS, iPadOS or iPod software.
• After your phone is restored to factory settings, it will automatically restart.

Android devices

• Back up your data first!
  • Go to “Settings” > “Google” > “Backup”.
  • You may also see “Settings” > “Backup”.
  • If you don’t see either, contact the manufacturer for help.
• To force-restart, go back to “Settings” > “Factory Data Reset”.
• Enter your security credentials, if prompted.
• Select “Delete all” and follow the instructions to reset your device.