Here are the most frequently asked questions about refunds on orders made via Oney:
Q. | What is the refund procedure if I paid with Oney? |
A. | Past payments will be refunded and future ones cancelled. |
In case of a refund, the amount refunded will directly be transfered back to the bank account you used for your initial purchase. |
Q. | How long does it take to have the money appear on my account? |
A. | It can take up to 10 business days. |
Those delays are independant of our will. Business days do not take into account weekends and holidays. |
Q. | What if I paid several products in the same order? |
A. | Your future payments will be recalculated. |
As a matter of fact, you should have or will very soon receive an email from Oney with a new payment schedule. |
Q. |
What should I do if Oney debits my account after the refund? |
A. |
Contact Oney's customer service. |
Don't worry, our partner Oney is used to handling similar cases. On some rare occasions, it is possible that the validation of the cancellation was taken into account too late in relation to the debit of your monthly payment. Your monthly payment has been debited but will be credited to you in the next few days. In case of problems, please contact Oney by logging into your personal space (LINK TO BE ADDED) or by writing to serviceclient-oney@oney.fr Don't worry, they will do what is necessary very quickly! |
Q. |
What if I haven't received my money on my account? |
A. |
We've got you covered. |
If you are positive you have been refunded and have taken into account the refund deadline associated with your original payment method, then further assistance might be required.
|