Returning your product within 30 days after reception = withdrawal.
How does withdrawal work?
For orders made from the 1st July 2020 you have a period of 30 days (starting from the reception of the product) to change your mind.
Article 11.2 of our GTC's stipulates "The Consumer or Non-Professional Buyer may freely retract within a period of 30 days following receipt of the order. In the case of an order for several Products delivered separately, the period runs from the receipt of the last of these Products. The day of receipt of the Product is not counted in this 30-day period and, if the period expires on a Saturday, Sunday or public holiday, it is extended until the next working day. "
This is what we call the right of withdrawal period. If you exert this right, the seller must refund you for the goods or services ordered.
- If you have an issue with the product (including accessories sold separately), the return is paid for by the merchant,
- If you have simply changed your mind and wish to return the product (the product, including accessories sold separately and the merchant's performance was in accordance with that stated at the time of the order), you'll be responsible for the cost of returning the item. If you choose to use our return label, the shipping cost will be deducted from your refund.
You must express your right to withdraw within the 30 day period. After this period you will not be able to withdraw and may be offered a repair if your product is still under warranty (see further details below).
How to reset the device?
- Delete all passwords. If the device does not turn on anymore, you can provide us the code to unlock the device on the service form.
- Delete your Apple/Google account and deactivate the localisation of your device.
Please note that should your product not be logged out of your iCloud or Google account this will prevent your product from being analysed and repaired.
Returning the device after the withdrawal period is over
To return your device back to the merchant please follow these instructions